Effective Date: January 30th, 2024 

Returns Eligibility and Information

At Wiiz Fashion, we are committed to ensuring your satisfaction with our products. We understand that there may be instances where you need to return or exchange an item. Please review our return and refund policy below for a hassle-free experience.

Returns Period:

Customers have the right to initiate returns within 7 days from the date of product delivery.

Eligibility:

We accept returns for products that are unused and undamaged, in their original packaging.

Easy Return Process:

Initiating a Return:

To start the return process, please contact our friendly customer support team within the stipulated return period. Provide your order number, product details, and the reason for the return.

Assistance:

Our dedicated customer support team is here to assist you through the entire return process. They will provide clear instructions and guidance at every step.

Refund or Exchange:

Processing:

Upon receiving and inspecting the returned product, we will promptly process your refund or exchange according to your preference.

Refunds:

Refunds will be credited to the original payment method used during the purchase, ensuring a convenient and seamless experience.

Exchanges:

You also have the option to select an alternative product of equal value for an exchange, subject to availability, or you can opt for store credit to use for future purchases.

Refund Timeline:

Refunds against the transaction, if applicable, will typically appear in your respective account within 14 working days after initiation.

Damaged, Defective, or Incorrect Products:

Resolution:

If you receive a product that is damaged, defective, or incorrect, we sincerely apologize for any inconvenience caused.

Contacting Support:

Please reach out to our customer support team within a reasonable time from the date of delivery. Provide relevant details and, if necessary, supporting photographs.

Resolution Options:

We will swiftly resolve the issue by offering a replacement, refund, exchange, or store credit, depending on your preference and product availability.

Order Cancellation Terms:

Cancellation Window:

Customers have the option to cancel their orders within a specified timeframe after placing the order. This timeframe may vary but is typically within 2 hours.

Cancellation Process:

To cancel an order, kindly get in touch with our customer support team and provide the necessary order details.

Cancellation Refunds:

If your cancellation request is received within the stipulated timeframe, Wiiz Fashion will process the cancellation and issue a refund within approximately 7 working days, as per our refund policy.

Cancellation Limitations:

Note:

Please note that once an order has been shipped or is in the process of being prepared for shipment, it may not be possible to cancel the order. In such cases, we encourage you to follow our return or exchange process outlined in our terms and conditions.

Order Cancellation by Company:

We reserve the right to cancel orders under certain circumstances, including but not limited to:

Unavailability: If the ordered product(s) become unavailable due to stock limitations, inventory discrepancies, or unforeseen circumstances.

Technical or Pricing Errors: In the case of technical or pricing errors on the website that may result in incorrect order placements.

Fraud or Suspicion: If there are fraudulent or suspicious activities associated with an order.

Violation of Terms: In the event of a violation of our terms and conditions or policies by the customer.

Product Information

Our aim is to provide accurate and up-to-date information about our products, but please be aware of the following:

Product Descriptions: We make efforts to ensure that product descriptions, images, pricing, and content on our website are accurate, but we do not guarantee they are error-free, complete, or current. We may update information without prior notice.

Product Availability: While we strive to keep our products in stock, availability can change due to factors beyond our control, and we may need to cancel or change orders accordingly. We'll make reasonable efforts to notify you of such changes.

Product Information: Information about products, including descriptions, images, and specifications, is obtained from manufacturers, suppliers, and reliable sources.

Product Pricing and Promotions: Prices are subject to change without notice, and promotions may have specific terms and conditions that customers should review before making a purchase.

Product Packaging: Product packaging may change. Customers with allergies, sensitivities, should review the packaging and consult healthcare professionals if necessary.

Ordering and Payment

Order Placement: By placing an order with Wiiz Fashion, you make an offer to purchase selected products. We reserve the right to accept or reject any order based on factors such as product availability, pricing errors, or suspicion of fraudulent activity.

Pricing and Payment: Prices displayed on our website are exclusive of taxes, shipping charges, and other fees unless stated otherwise. Payment is due at the time of order placement, with multiple payment methods available.

Order Cancellation: We may cancel orders due to unforeseen circumstances, such as stock unavailability or payment processing issues. In such cases, we'll notify you and provide a refund.

Maximum Quantity per Item: The maximum quantity per item per order is unlimited pieces. If you intend to make wholesale or bulk purchases, please contact our customer support team to discuss appropriate arrangements.

Friendly Customer Support:

Our dedicated customer support team is available to assist you with return-related queries, concerns, or any assistance you may need. Reach out to us via email at sales@wiizfashion.com or call us at +91 9392326818, and we will respond promptly to provide the necessary support.

Dispute Resolution and Jurisdiction:

While we aim to resolve disputes amicably, any legal proceedings will be subject to the jurisdiction of the courts in Hyderabad, India, following Indian laws.

We value your feedback and continuously work to improve our return policy and processes to offer the best possible experience. Contact us at sales@wiizfashion.com or reach us at +91 9392326818.